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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

How to Design Your Ideal Language Access Plan

Outcome-based care is transforming the healthcare industry. As providers transition to patient centricity — an approach that encourages patients to ...
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Topics: Healthcare, Language Access

Mastering Customer Centricity with Language Data & Insights

It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...
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Topics: Data, Language Support 101, Tips & Resources

Why You Should Choose Empathy Today (And Every Day)

On World Kindness Day, we’re reflecting on the role empathy plays at GLOBO, including the impact it has had on the lives of our customers, employees, ...
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Topics: The GLOBO Story

How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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Topics: Healthcare, Access & Outcomes

How "Open" is Your Open Enrollment?

Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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Topics: Insurance, Healthcare, Access & Outcomes

How Coffee & Critique Helps us Speak the Same Language

Fostering creative engagement, opportunities for low-stakes feedback, and increased visibility across departments in service of better customer ...
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Topics: The GLOBO Story

Around the Web: Observing How Linguists Shape the World

Every day, language professionals around the world work to preserve clarity in public discourse and interpersonal communication. In honor of ...
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Topics: The GLOBO Story

GLOBO's Gene Schriver: "The Future is Empathetic"

GLOBO's CEO Gene Schriver believes the future is empathetic and you should, too. This year, Schriver took home the EY Entrepreneur Of The Year? Award ...
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Topics: The GLOBO Story

Boost your Contact Center's Key Metrics with Better Language Support

Your Contact Center is driving toward efficiencies, better experiences, and empowered customers. Do you know how your language access capabilities ...
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Topics: Contact Centers, Language Support 101

GLOBO's Gene Schriver wins EY Entrepreneur Of The Year? Award in highly competitive Technology Category

Philadelphia, June 20 2019 – EY today announced that Gene Schriver of GLOBO received the Entrepreneur Of The Year? 2019 Award in the Technology ...
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Topics: Press Release